STORE POLICIES
Because we know what it's like...
BETTERSALT was created as a shopping option
for anyone in search of something genuine.
Maximum effort for a quality experience is the goal. I'm not here to scam you and make a quick buck, I'm here to provide an option to invest in yourself. I have no intention of subliminally forcing anyone to purchase anything from this site. I have done almost all of the work on this project personally and it's partly because it's hard to convey my vision of quality to someone else. "If you want it done right, do it yourself" and all that jazz. Everything I present has passed my personal "quality check" and I am very picky about the image I express.
I would say "The customer is always right", but that's not true. Instead, I'll say "The mature customer is always right." Act like an adult and you will be treated as such. We'll respect you as long as you respect us.
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SHIPPING POLICY
What You Need to Know
Everything is currently being shipped in 'EcoEnclose' 100% recycled poly mailers.
As of right now, everything is being shipped via USPS from a warehouse in the US. For convenience's sake, shipping costs, for both ground and expedited individually, are flat rates and have nothing to do with your location. The shipping cost will not increase or decrease if more items are purchased at this time. After departure from the warehouse, the USPS ground shipping option should get you your package in about a week. The USPS priority shipping option should get you your package in a few days or so (depending on the day you place your order). *Neither of these are 100% guaranteed because there are forces outside of our control that can cause a delay. If there is any significant delay for the expedited shipping option (8 or more business days) for those of you residing in the contiguous United States, we will reimburse your shipping cost if proof is provided.
RETURNS AND REFUNDS
How It Works
Because we have minimal inventory, anything purchased from this site represents a large percentage of the whole. At this moment returns will only be accepted if there is an immediate issue with the product. If there is a genuine issue with the product you have purchased then we will accept your return and discuss how we will receive the package from you. We will not be accepting returns for incorrect sizing or incorrect quantity at this time. If the return request is accepted, then you will be refunded 100% of your purchase, shipping, and tax included. We have a limited quantity of each garment so if the item you request is out of stock, then you're out of luck, unfortunately. If that is the case we will suggest a way to fix the issue with the garment yourself if possible.
WARRANTY AT BETTERSALT ONLINE STORE
About Our Policy
There is no way for me to make sure you wash your garments correctly, but if your garments are washed correctly and still show excessive signs of stress within a week of ownership then our product manufacturer will inspect the garment and provide a refund if applicable. Real-world wear-and-tear is not any concern of ours unless the garment falls apart for no good reason. If proof is provided then the same will apply for our manufacturer's responsibility to handle the issue. If you fall on the pavement and create a hole in one of our garments, for example, we will not reimburse your product cost.
PRIVACY POLICY
We don't care about your data beyond your order
This is not one of those sites that will sell your information for other people to view. I have zero interest in any of your information after I have responded to your email or fulfilled your order. The warehouse in charge of fulfilling your orders is reputable and also has zero interest in any information you provide once your order is filled. Wix keeps track of the orders placed and that is the only place your information will be available to view and I am the only person with access to that information. If you have a special request for me to void your information after use, I will do so as long as you acknowledge that you will no longer be on file and will not be remembered for that reason.